Frequently Asked Questions
From booking details and wildlife encounters to safety protocols and sustainable tourism practices, our comprehensive FAQ section is designed to provide clear, transparent information that helps you plan your perfect eco-friendly journey. Whether you're a first-time traveler or a seasoned explorer, we've got the insights you need to make your Bukit Lawang experience unforgettable.
​
Can't find what you're looking for? Don't hesitate to contact us, and one of our team members will be happy to asist you!
When is the best time to visit Sumatra for trekking?
The best time to trek in North Sumatra Jungle, is between February to September, outside of the rainy season.
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
How difficult are the jungle treks in Bukit Lawang?
Between February to September, it is not difficult to explore the jungle, as the land is more dry. In the summer months, Bukit Lawang can see temperatures up to 35 degrees celcius, while the winter months reach about 25 degrees celcius. During the rainy season, the jungle can become a bit more difficult to explore, as the land becomes more slippery.
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
Do I need a guide for jungle trekking?
Yes, since the Jungle in Bukit Lawang is a National Park, it is obligatory to enter it alongside a guide who will purchase the permit. The permits to enter the jungle are included in our trekking experiences.
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
Will I see orangutans?
The chances of seeing Orangutangs is extremely high, as your guide will do everything possible to ensure this experience.
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
What should I wear to go jungle trekking?
You should wear a T-shirt and mountain shoes, rubber shoes or sports shoes, and loose pants to trek in the jungle. Beware that you may encounter different weather depending on the season you arrive. It is also possible to encounter leeches, spiders and mosquitos, so please bring bug repellant if you prefer avoiding bites.
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
What's included in the jungle trekking experience?
Three meals a day with optional fruit snacks will be provided. Bedding and campsite material will also be included with trekking of minimum one night. A permit per day is also included in your purchase.
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
What should I bring with me?
During your trekking experience, you may want to bring water, bug spry, tooth brush and tooth paste, a towel and a bathing suite for optional swims, and a sufficient change of clothes.
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
How do I use my 20% off on my stay & trek bundle?
When you book a trekking experience through our website, you'll receive an order number that you can use towards receiving 20% off your stay with us. If you prefer paying in cash or upon arrival, you will be charged only a security deposit.
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
What other wildlife can i see during my Bukit Lawang trekking experience?
We cannot ensure that you will see all possible wildlife that the UNESCO National Park of Gunung Leuser can offer, but booking a 7-10 day trekking experience increases your chances of seeing wildlife such as Asian Elephants, tigers, deers, hornbills, multiple different species of monkeys, and night crawlers.
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
What are the travel options to Bukit Lawang?
Private Car
From Kuala Namu airport to Bukit Lawang - 40euros
From Medan city to Bukit lawang - 35euros
Bukit lawang to Berastagi - 60euros
Bukit Lawang to Lake Toba - 80euros
Bukit Lawang to Tangkahan - 50euros
Tourist Bus/Share Taxi
From Kuala Namo Airport to Bukit Lawang - 210k Rp/person
From Medan city to Bukit Lawang - 170k Rp/ person
Bukit Lawang To Berastagi - 230k Rp/person
Bukit Lawang to Lake Toba - 270k Rp/Person
Public Bus
From Kuala Namo Airport to Binjai by ALS Bus for 60k Rp/person
To Binjai, take the PS (Pembangunan Semesta) bus to Bukit Lawang for 50k Rp/person
This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.
Helpful Information
Navigate your Sumatra adventure with confidence using our curated collection of essential travel resources. Our Helpful Links and Contact section is your comprehensive guide to planning a seamless and informed journey through North Sumatra.
Travelling from the Airport
Public buses from Kualanamu Airport to Bukit Lawang take 4-5 hours, and are under €5.
Semi-private buses take 3-4 hours, and are about €12-20. Order a private car for €42, and arrive in 2-3 hours!
Book private car: ‪
+62 813‑6289‑4643‬
First Aid
The hospital is located at Bukit lawang Community Health Center Mutual Cooperation Terminal.
For emergencies, please contact
+62 852 6274 5565
For a Doctor, contact Sri Junita
+62 813 6216 0349
Preparing your Visa
Need help with extending or applying for your visa online?
Official website:
Bukit Lawang Visa Service:
‪+62 812‑6571‑1211‬
Sumatra No-no's
Please do not feed the wildlife.. Beware of monkeys as some can get aggressive when hungry, with many carrying diseases like rabies. If you happen to cross a monkey, please keep your keys or cell phone in your pocket and avoid making eye contact. Although not necessary, it's customary to dress modestly, covering shoulders, chest and knees.
Buying Food
The central local market is open every day from 5am-5pm for fruits and vegetables. Purchase meat like chicken or beef from 5am-7am daily, or all day Friday.
The only two other stores in the area are Alfamart and Indomart, both located on the main road of Bukit Lawang.
Other Services
Book your hair, makeup, or certified traditional massages at Ivanna's Salon
​​
Laundry service with Sarah Purba
+62 813 7500 0057
​​
Get your clothes sown or fixed with Vera Sitepu +62 822 7612 1677